Helpdesk

Helpdesk is a division of OIT that  provides technical support to the campus community. All helpdesk inquiries should be submitted using the Online Desktop Support System. We prefer that you make all requests on-line for tracking purposes. For more information about this system, click here.

Create Login for first-time user.

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SYSTEM ALERTS

Last Update	System	Status	Comments	Recovery
Sep 06 2006 16:56	IRWIN	Intermittent (Unplanned)	.	TBD
Sep 06 2006 16:16	PRINTSERVER	Intermittent (Unplanned)	.	TBD

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Helpdesk Procedure

 

To report a problem with your computer - use the on-line support system

If you are unable to access the online system - send e-mail to helpdesk@menlo.edu or call 543-3830

If you have a telephone billing question - please contact Softcopy Technologies at (603)225-7422

It is very important that you use these methods to access technology services. We log your requests in a database and use the information for tracking problems, ascertaining trends, and budgeting.

Additionally, when making a service request please describe your problem as specifically as possible, including date, time, building, room number, and system used. For telephone issues please include the phone number of the campus telephone you were using, and the telephone number that was at the other end of the call.

You do not need to contact other parties to get your problem resolved. Further, since some of the parties that have been contacted are quite busy (particularly the Vice-Presidents, the President and the Deans) - we have asked that they assume the proper venue (helpdesk, telephone repair, or Softcopy) was contacted.

Requests for the purchase of technology equipment, services and/or software should be directed to your department head. The request will be submitted to the Director of IT by your department's Dean or Director prior to each fiscal year's budgeting process. Approval is based on funding and on need. Non-budgeted requests will be honored under critical circumstances. Requests for new technology equipment, service and/or software should not be directed to the IT staff. Technology resources procured without the approval of the OIT may not be reimbursed by the Business Office, and may not be supported by OIT (which includes denying access to Menlo College's networks).

Thank you for your cooperation!